Mistakes happen . . .Then What?
Ask a Manager has a great post on What to Do When You Make a Mistake at Work. It’s excellent and should be part of employee orientation. Most supervisors don’t care when someone makes a mistake-we are all human-we just care when we are not told about the mistake. Here’s the first rule. Click on the link above for the rest.
1. Tell your boss what happened — immediately. Do not put it off out of fear. I will be far more upset if time is allowed to pass before I’m informed. Delaying sends the message that you value your own comfort over the needs of your work.
This is very true in my world. I’ve never gotten mad at someone for denting the van-usually, I end up comforting them because they feel awful. My blood pressure does go up though when I find a dent and no one told me about it though.
Of course, as supervisors, we must realize that this works in reverse as well. If we want to retain quality employees, we have to admit when we are wrong and follow similar guidelines.
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